Let's talk about how to handle the situation when a client leaves us. It's happened to me and I'm sure it's happened to you. So it's not a question of how to prevent it unless you know you did not live up to expectations.
Let's have a rule that states we expect 5% of our clients to leave us at any particular time. Decide in advance how you are going to react to this. It's not being negative, it's about mental preparation.
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